kinggame Privacy Policy

This Privacy Policy ("Policy") describes how kinggame ("kinggame," "we," "us," "the Company"), operator of the online gaming platform at kinggame.lat, collects, uses, stores, discloses, and protects the personal information of users ("Player," "you") of the kinggame platform in the Philippines.

kinggame is a Personal Information Controller as defined under Republic Act No. 10173, the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations ("IRR"). This Policy is issued in compliance with the DPA, relevant National Privacy Commission ("NPC") issuances, and applicable PAGCOR data governance requirements.

By registering a kinggame account, depositing funds, or otherwise using any kinggame service, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree, you must not register an account or use kinggame services. This Policy should be read alongside kinggame's Terms and Conditions.

The Personal Information Controller responsible for your data is:

• Platform name: kinggame
• Website: kinggame.lat
• Regulator: Philippine Amusement and Gaming Corporation (PAGCOR)
• Support contact: [email protected]
• Support hours: 8:00 AM to 12:00 AM (midnight), PST (UTC+8), seven days a week

kinggame has designated a Data Protection Officer (DPO) in accordance with Section 21 of the DPA IRR. The DPO oversees compliance with the DPA, this Policy, and all NPC issuances. Contact details for the DPO are provided in Section 14.

kinggame collects the following categories of personal data from players during registration, account use, and interactions with the platform:

kinggame does not collect sensitive personal information as defined under Section 3(l) of the DPA (e.g., racial or ethnic origin, political opinions, religious beliefs, health data) except where a player voluntarily discloses such information in the context of a responsible gaming welfare interaction. Such disclosures are treated with the highest level of confidentiality.

kinggame processes your personal data only where a lawful basis exists under the DPA. The following table sets out kinggame's processing purposes and corresponding lawful bases:

Where kinggame relies on legitimate interest as a lawful basis, a balancing test has been conducted to confirm that the processing does not override your fundamental rights and freedoms as a data subject under Philippine law.

kinggame does not sell your personal data. Data is disclosed only in the following circumstances:

• PAGCOR: kinggame submits player data and activity records to PAGCOR as required under its operating license and PAGCOR's player monitoring regulations.
• Anti-Money Laundering Council (AMLC): kinggame files Suspicious Transaction Reports (STRs) and Covered Transaction Reports (CTRs) with the AMLC where thresholds defined under RA 9160 are met or exceeded.
• Payment processors: Tokenized payment references are shared with GCash, PayMaya, Visa, Mastercard, and bank processing partners to execute your deposit and withdrawal instructions. These providers operate under their own privacy policies and DPA compliance frameworks.
• Identity verification providers: KYC document images may be processed by a PAGCOR-approved identity verification service provider operating under a Data Processing Agreement with kinggame.
• Cloud infrastructure providers: kinggame's platform is hosted on enterprise cloud infrastructure. Server providers access only encrypted data and operate under Data Processing Agreements that prohibit independent use of player data.
• Law enforcement and courts: kinggame will disclose personal data to Philippine law enforcement agencies, courts, or other government bodies where legally compelled to do so by valid legal process.

In all cases where kinggame engages third-party processors, a written Data Processing Agreement is in place that requires the processor to implement technical and organisational measures consistent with DPA obligations and to process player data only on documented kinggame instructions.

kinggame retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Philippine law and PAGCOR regulations:

• Account and KYC data: Retained for the lifetime of the active account plus five (5) years following account closure, in line with PAGCOR record-keeping requirements and the Anti-Money Laundering Act's five-year record retention mandate.
• Transaction records: Retained for five (5) years from the date of each transaction as required by RA 9160.
• Gaming activity logs: Retained for ninety (90) days in real-time accessible format; archived for five (5) years for regulatory audit purposes.
• Customer support communications: Retained for two (2) years from the date of last interaction for dispute resolution purposes.
• Marketing consent records: Retained for the duration of active consent plus two (2) years to demonstrate compliance with DPA consent requirements.
• Technical and log data: Retained for ninety (90) days for security monitoring purposes; anonymized thereafter.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents reconstruction of the original data.

kinggame implements the following technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, and disclosure:

• 256-bit SSL/TLS encryption on all data in transit between your device and kinggame servers.
• AES-256 encryption for all personal data stored in kinggame databases.
• Payment data tokenization — raw financial credentials are never stored; only payment provider-issued tokens are retained.
• Role-based access controls ensuring that kinggame staff access only the minimum personal data necessary for their role.
• Multi-factor authentication required for all kinggame administrative system access.
• Regular penetration testing conducted by independent security firms on an annual basis at minimum.
• 24/7 automated intrusion detection systems monitoring kinggame infrastructure for anomalous access patterns.
• Incident response plan maintained and tested annually, covering breach containment, NPC notification, and player communication procedures.

kinggame uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve your user experience. Cookies do not contain personally identifiable information in isolation; they work together with server-side session data to identify your active session.

kinggame uses the following categories of cookies:

• Strictly necessary cookies: Required for platform operation (e.g., session authentication, load balancing). These cannot be disabled without disrupting your ability to use kinggame.
• Functional cookies: Remember your preferences such as language settings, last-visited game category, and responsible gaming settings you have applied to your account.
• Analytics cookies: Collect aggregated, anonymized data about how players use the kinggame platform (e.g., most-used features, average session paths). This data informs product improvement decisions. No individual player is identified in analytics reports.
• Security cookies: Detect and prevent fraudulent login attempts, bot traffic, and cross-site request forgery attacks.

kinggame does not use third-party advertising cookies or behavioral tracking cookies that profile you across external websites. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may prevent login and access to platform functions.

kinggame sends promotional communications — including bonus offers, new game announcements, deposit match promotions, and event notifications — only to players who have explicitly opted in to receive such messages.

Marketing communications are sent via:

• SMS: To your registered Philippine mobile number. Standard operator rates may apply.
• Email: To your registered email address. Emails include an unsubscribe link in every message.
• In-platform notifications: Displayed in the kinggame dashboard when you are logged in. These are always opt-outable from account notification settings.

You may withdraw your marketing consent at any time by:

• Updating your marketing preferences in the kinggame account settings dashboard; or
• Clicking the unsubscribe link at the bottom of any kinggame marketing email; or
• Contacting kinggame support at [email protected] with a written opt-out request.

Withdrawal of marketing consent does not affect your ability to receive service-related communications (e.g., withdrawal confirmations, account security alerts, responsible gaming notifications) — these are not marketing communications and cannot be disabled.

As a data subject under the Philippine Data Privacy Act, you hold the following rights with respect to your personal data processed by kinggame. You may exercise any of these rights by submitting a written request to [email protected] with the subject line "Data Subject Rights Request."

The kinggame platform is strictly restricted to individuals aged 21 years and above, as mandated by PAGCOR regulations for licensed online gaming operators in the Philippines. kinggame does not knowingly collect personal data from individuals below the age of 21.

Mandatory identity verification during registration is the primary mechanism by which kinggame enforces this restriction. All accounts are required to submit a valid Philippine government-issued identification document confirming date of birth before real-money deposit access is granted.

If kinggame discovers that an account has been registered by or on behalf of a person under 21 years of age:

• The account will be immediately suspended pending investigation.
• All personal data associated with the account will be securely deleted following the mandatory retention period for regulatory reporting purposes.
• Any deposited funds will be returned to the source payment method after the mandatory AML review period.
• The matter will be reported to PAGCOR in accordance with kinggame's regulatory reporting obligations.

If you are a parent or guardian and have reason to believe a minor has registered on kinggame, please contact [email protected] immediately.

kinggame's primary data storage and processing infrastructure is located within the Philippines or within jurisdictions recognised as providing an adequate level of personal data protection. Where kinggame engages technical service providers whose infrastructure is located outside the Philippines — for example, cloud hosting providers with data centres in Singapore or the Asia-Pacific region — the following safeguards apply:

• Data Processing Agreements are in place with all cross-border processors, incorporating standard contractual clauses consistent with NPC requirements for cross-border data transfers.
• Personal data transferred cross-border is encrypted in transit and at rest.
• Cross-border processors are prohibited from independently processing, selling, or disclosing kinggame player data.
• kinggame has assessed that all cross-border data transfers are necessary for the legitimate operation of the platform and are conducted with appropriate safeguards in place.

Financial transaction data processed by Philippine payment providers (GCash, PayMaya, BPI, BDO, Metrobank) remains within Philippine jurisdiction. International card network transactions (Visa, Mastercard) are subject to those networks' own data governance frameworks, details of which are available in their respective privacy policies.

kinggame reserves the right to update this Privacy Policy to reflect changes in data processing practices, regulatory requirements, or platform services. When material changes are made, kinggame will:

• Display a prominent notice on the kinggame platform for at least fourteen (14) days before the updated policy takes effect; and
• Send a notification to your registered email address summarising the nature of the changes.

The "Last updated" date at the top of this page reflects the date of the most recent amendment. We encourage you to review this Policy periodically. Your continued use of the kinggame platform after the effective date of an amended Policy constitutes your acceptance of the changes.

For minor amendments — such as typographical corrections, clarifications that do not alter the substance of any data rights or processing activities, or updates required for immediate legal compliance — kinggame may update the Policy without advance notice beyond the date change at the top of the page.

For all privacy-related enquiries, data subject rights requests, complaints, and DPO correspondence, please use the following contact details:

• Data Protection Officer (DPO): kinggame Data Protection Office
• Email: [email protected] — include "DPO Request" or "Data Privacy" in the subject line
• Response time: Initial acknowledgment within five (5) business days; substantive response within fifteen (15) business days
• Support hours: 8:00 AM to 12:00 AM (midnight), Philippine Standard Time (PST / UTC+8)

If you are not satisfied with kinggame's response to a data privacy complaint, you have the right to escalate to the National Privacy Commission of the Philippines (NPC) through official NPC channels.